Refund and Returns Policy

RETURN POLICY
Thank you for doing business with SHOPTOOLUSA.COM The following represents SHOPTOOLUSA.COM No Hassle Return Policy. For further information, please call a customer experience specialist Monday through Friday between 8:00am & 8:00pm ET.

USA and Canada: 786.753.7547 Email:
International: +1 786 753 7547
EASY RETURNS
Platosdetorno.com wants you to be 100% satisfied with your purchase. We will replace, refund or issue credit on standard stock merchandise in unused condition.

Returns must be pre-authorized and must be returned within 30 days of Travers’ original ship date. Call our customer service department at +1 786 753 7547 to arrange your return authorization number.

Be sure to include the original packing slip (or a copy) or invoice in the package. Shipping must be prepaid. We will not accept C.O.D. shipments. Any claims or discrepancies in the shipment must be made within 5 days of receipt of the merchandise.

Factory standard non-stock items, discontinued, liquidation, made to order and cut to length products are not returnable. All books and software that are opened cannot be returned.

Platosdetorno.com reserves the right to decline the return or credit of any product deemed misused or non-saleable.

DAMAGES, SHORTAGES AND CLAIMS
Should a UPS, Fedex, DHL, TNT, USPS, others carriers and international orders shipment arrive visibly damaged, REFUSE THE SHIPMENT & call us toll free at +1 786-7537547 request a replacement. We will immediately initiate a claim with the carrier and a new order for the damaged merchandise. Should you receive a Carriers shipment with hidden damage, call +1 786 753 7547 to advise our office of the damages and we will assist you with your claim and enter a new order for the damaged merchandise if necessary. Keep ALL damaged goods, container and packaging until you are advised to dispose of them. All claims must be reported within 5 business days of receipt of merchandise.

Should a truck or motor freight shipment arrive visibly damaged, customer should REFUSE THE SHIPMENT & sign the delivery receipt ‘package received damaged’, as ALL VISIBLE DAMAGE MUST BE NOTED AT TIME OF RECEIPT. Should you receive a truck or motor freight shipment with hidden damage, the carrier must be notified within 24 hours of delivery. Keep ALL damaged goods, container and packaging for the carrier’s inspection. For all shipments under a customer’s collect carrier account, the customer must file the claim directly with the carrier. Call +1 786 753 7547 for assistance and/or to place a replacement order if required.

Contact us at sales@shoptoolusa.com for questions related to refunds and returns.

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